Privacy & Site Security

Hotel Policies

CHECK-IN & CHECK-OUT

Hotel's Check In Time: 3pm

(Day of Arrival)

Hotel's Check Out Time: 11am

(Day of Departure)

Guest must be 21+ years of age to book hotel room & ID must be present at check-in.

HOTEL RATES:

Rates are based upon double occupancy. There is an added charge of $30.00 for additional guests, eleven (11) and up. No more than four persons may occupy a suite. Royal Suites are intended for a maximum of two occupants.

CHECK-IN:

The Inn At Fox Hollow requires guests wishing to pay for their stay in cash to provide a valid credit card or debit card upon check-in. The Hotel must be able to secure authorization on the credit card or debit card for the estimated charges that may be incurred throughout one's stay. Upon one's departure/check-out, the Hotel will accept cash as a final method of payment. If all applicable charges are covered in the cash payment, the credit card or debit card will not be charged. The authorization will be released, which may take between five (5) and ten (10) business days. Cash paying guests are responsible for requesting and securing receipts as proof of payment.

DISCOUNTED RATES & PROMOTIONS:

All discounted rate plans and special promotions may not be combined with any other promotion or rate plan. All discounted rates and promotions are subject to change without prior notice unless one contracts (blocks) a specific discounted rate. All discounted rates and promotions must be booked in advance (prior to arrival) for them to be put in place.

NON-PARTY CLAUSE:

The Inn At Fox Hollow has a non-party clause that is applicable to each and every guest. The policy has been put in place to ensure that all of our guests may have a pleasant experience with us throughout their stay. It has also been put in place to ensure that all of our guests remain safe and secure. The Inn At Fox Hollow does not allow the suites to be utilized as gathering space; therefore no more than four people are allowed to occupy a suite at any one time. In addition the Inn does not allow large gatherings to take place throughout all public space (common areas), which includes the Hearth Room and Outdoor Courtyard (all public gathering space is closed at 10pm). Guests may not bring in outside food and beverages except for personal use. All outside food and beverage must be kept in one's suite. The Inn's management team reserves the right to request and require that any party and/or gathering come to immediate end. The management team also reserves the right to request and require guests to leave the property immediately if the hotel's policies and procedures are not being followed. The Inn also reserves the right to charge the party responsible for any physical or financial damage (i.e. retribution) that may be a consequence of having and/or hosting an event that the Hotel does not permit. We ask our guests to please contact the front desk by dialing "0" to report any ongoing disturbances. The front desk staff will immediately contact the Manager on Duty, Security and/or the Proper Authorities. Any and all events must be prescheduled and approved (i.e. contracted) by the banquet and catering department within the Hotel. The banquet and catering department may schedule and contract out a private meeting room where a function may take place. The banquet and catering department may provide guests with a variety of food and beverage options. Any and all terms agreed upon will be outlined in a contract and/or a Banquet Event Order. No large quantities of food and beverage may be brought into the Hotel, except for personal use within an individual suite. The employees of The Inn At Fox Hollow are obligated and designated to make decisions for the Hotel to maintain and uphold its policies, procedures and overall integrity.

No parties, loud disturbances and/or noise-nuisance are permitted on these premises. In the event of a disturbance to the Hotel and other guests, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund.

The Inn At Fox Hollow Hotel does not permit guests to bring Outside alcohol and food in public spaces such as the Main Dining Room / Hearth Room, Vintage25 Bar & Lounge, Outdoor Courtyard including Patio, Bar, Pool & Cabana Areas.

MEAL PERIODS:

The meal periods are intended for registered, paying guests of the Hotel only. The Hotel accommodates various market segments throughout the year, including the corporate, leisure, social and extended stay guest. It is impossible for the Hotel to accommodate outside guests during meal periods when it is accommodating all of its in-house guests. We ask that all guests respect the policies of the Hotel, which does not permit outside guests during meal periods. If in fact an outside guest is brought into the Hotel to participate in a meal or take up a seat during a designated meal period, a fee of $25.00 per person will apply for breakfast and a fee of $30.00 for dinner (plus applicable taxes). If one is interested in having outside guests join them at the Hotel, it is highly recommended that one contacts the Hotel's banquet and catering department to reserve and contract a private room banquet room and to secure a private dining menu. Various options exist for catered events. Thank you!

PET POLICY: (click here to download Pet Policy)

The Inn currently allows guests to bring their dogs only in the Hotel. The Inn has a strict Pet Policy that our pet owners must follow in order to ensure that all of our guests enjoy their stay in maximum comfort. In summary, the Inn only allows dogs under thirty (30) pounds to stay at the Hotel and guests may only have one (1) dog per room. Guests are responsible for an initial fee of $150.00 (nonrefundable) in addition to a $15.00 per night fee throughout one's stay (plus applicable taxes). Ultimately guests are responsible for all the actions of their pets. This includes any and all damage to the Hotel (physically and financially). Be sure to contact the Hotel in advance in regards to your pet. The Hotel reserves and maintains the right to charge a guest for not adhering to the entire Pet Policy.

Dogs are not allowed in the Hotel’s common areas at any time. This includes The Lobby, Hearth Room, Suite Shop, Buffet Area, Meeting Rooms, Vintage25, Lounge Areas and the entire Courtyard which includes the swimming pool area. The designated dog walk area is in the ‘back’ of the Hotel along the wall of the parking lot. Pet owners are responsible for the sanitary clean-up and disposal of their dog’s waste.

***Pets are not permitted in the hotel's Royal Suites. Need professional pet care? Please visit www.whimsicalpet.com.

CANCELLATION & SUITE TYPE:

The Inn At Fox Hollow has a 24-hour advance notice policy that it adheres to. A one (1) night room charge (plus applicable charges) will apply to all accounts if a cancellation is made within twenty-four hours of the designated arrival (i.e. check-in) time (3:00PM EST). Please note that the Inn attempts to meet all reasonable requests, however, suite types may not be guaranteed due to the high occupancy the Hotel typically runs and the customers it caters to (i.e. extended stay).

NON-SMOKING POLICY:

As of January 1st, 2008 The Inn is officially smoke free and does not permit cigarette smoke, cigar smoke or any other vapor producing product anywhere inside the Hotel. If there is any physical evidence, smell of smoke or other smoke producing product found in a guest room, a $500.00 (plus applicable taxes) fee will be charged for deep cleaning service. They will also be responsible for any losses or damage the Hotel may suffer. Guests that want to smoke should consider renting a Courtyard Studio Suite for direct access to the outdoor courtyard, as smoking is permitted outside of the Hotel.

PRIVATE PROPERTY:

The Fox Hollow Hotel, Restaurant & Catering is private property and the management team along with all employees are obligated and designated to make decisions for the Hotel to maintain and uphold its policies, procedures and overall integrity.

We want visitors to www.thefoxhollow.com (hereinafter identified as the "Site") to feel confident about using our Site to plan and purchase their accommodations or event space at our hotel, so we are committed to protecting the information we collect. All personal information you provide is encrypted and secure. Read the site security policy for the Inn at Fox Hollow website for more information.

SECURE RESERVATIONS

If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a third party booking engine (“Booking Engine”). While it appears to be part of our site, the Booking Engine is in fact provided by a third party and is governed by its privacy practices. We understand that security remains the primary concern of online consumers and have chosen the Booking Engine Vendor carefully.

PROTECTING YOUR INFORMATION

We would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations, so The Fox Hollow Hotel, Restaurant & Catering is committed to protecting the information we collect. The Fox Hollow Hotel, Restaurant & Catering has implemented a security program with its web design and maintenance firm to keep information that is stored in our systems protected from unauthorized access.

Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Privacy Policy

If you are in the European Economic Area (EEA), please see the GDPR privacy statement that went into effect on May 25, 2018.

At Hotel, the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this hotel privacy policy from time to time, so please check here frequently. Hotel will not disclose identifiable user information to any third party without consent.

Our hotel is committed to safeguarding your privacy while visiting Site. Our goal is to provide you with an Internet experience that delivers the information, resources and services that are most relevant to you. To achieve this goal, part of the operation of the site includes the gathering of certain types of information about site users.

Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it. This Privacy Policy applies to the Site.

This Privacy Policy covers two types of information gathered at the Site, personal and aggregated. The term "personal information" refers to data you voluntarily provide in connection with use of the site that identifies you and/or the company on whose behalf you are accessing and using the site. Personal information includes, e.g., data submitted in connection with our services, such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information. The term "aggregated data" refers to general information regarding visitors and users of the site that relates to use of the website, e.g., traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the website, use of particular services and interest in services, information or features of the site or other parties made available through or found at the site.

WHAT INFORMATION IS COLLECTED ABOUT YOU? HOW DO WE USE IT?

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about The Fox Hollow Hotel, Restaurant & Catering, participate in one of our promotions, or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you at the bottom of the information-gathering form.

INFORMATION COLLECTED ON THE SITE MAY BE USED TO:

Register you as a Hotel member
Plan and purchase hotel accommodations
Enter your email in our promotions or sweepstakes
Send communications to you via email and/or text message (Msg & data rates may apply. Reply STOP to end. HELP for help)
Respond to your questions or suggestions
Improve the quality of your visit to our site

All forms will provide an opt-out button to allow you to choose not to participate in The Fox Hollow Hotel, Restaurant & Catering lists and future online marketing. In deciding whether or not to join such lists, please note that they are only used for The Fox Hollow Hotel, Restaurant & Catering purposes or in joint promotions with a Fox Hollow Hotel, Restaurant & Catering partner. We do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.

PERMISSION FOR USE

The Fox Hollow Hotel, Restaurant & Catering may collect and use personal information that you submit at the Site in any manner that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information. At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/or because the Site states the intended purpose. By submitting personal information at the Site, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information, and such consent will be presumed by The Fox Hollow Hotel, Restaurant & Catering unless you state otherwise at the time you submit the personal information. Please do not request any such communications on behalf of an individual or company if you are not authorized to make the request.

SECURE RESERVATIONS

PROTECTING YOUR INFORMATION

We would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations, so The Fox Hollow Hotel, Restaurant & Catering is committed to protecting the information we collect. The Fox Hollow Hotel, Restaurant & Catering has implemented a security program to keep information that is stored in our systems protected from unauthorized access.

WITHDRAWING CONSENT TO USE

If, after permitting use of your personal information, you later decide that you no longer want the Hotel to include you on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending an e-mail, or by clicking on the “Unsubscribe” button at the bottom of our email communication to you.

USE OF AGGREGATED DATA

The Fox Hollow Hotel, Restaurant & Catering is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve and promote use of the Site. In connection with such purposes, the hotel may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.

The Hotel has two exceptions to that limits the use of personal information:

The Fox Hollow Hotel, Restaurant & Catering may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of The Fox Hollow Hotel, Restaurant & Catering from unauthorized use, or misuse, of the Site or anything found at the Site.
The Fox Hollow Hotel, Restaurant & Catering may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.

To enable features at the Site, the hotel may assign one or more "cookies" to your Internet browser. Cookies, among other things, speed navigation through our Site, keep track of information so that you do not have to re-enter it each time you visit our Site, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer's hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user.

We use cookies to collect and maintain aggregated data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our site. While in the process of browsing our site, you also provide us with information that doesn't reveal your personal identity -- what type of destination you're exploring, for example. We use this aggregated data only as explained in this Privacy Policy. We do not connect aggregated data to any name, address, or other identifying information.

You may occasionally receive cookies from unaffiliated companies or organizations, to the extent they place advertising on our Site or are linked to the Site. These third-party cookies may collect information about you when you "click" on their advertising or content or link. This practice is standard in the Internet industry. Because of the way in which the Internet operates, we cannot control collection of this information by these third parties, and these cookies are not subject to this Privacy Policy.

CHILDREN'S PRIVACY & PARENTAL CONSENT

Please be aware that the hotel has not designed this site for, and does not intend for it to be used by, anyone under age 18. Accordingly, this website should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. Hotel specifically requests that persons under the age of 18 not use this site or submit or post information to the site. Should the hotel inadvertently acquire personal information or other data from users under the age of 18, we will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the site and submitted personal information without solicitation by or permission from Hotel.

LINKS PROVIDED TO OTHER SITES

Our hotel may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as us. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.

YOUR CONSENT TO THIS PRIVACY POLICY

Use of the Site signifies your consent, as well as the consent of the company for whom you use the Site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by Hotel, as described in this statement, and also signifies agreement to the terms of use for the Site. Continued access and use of the Site without acceptance of the terms of this Privacy Policy relieves Hotel from responsibility to the user.

POLICY MODIFICATIONS & CONTACTING US

The Fox Hollow Hotel, Restaurant & Catering reserves the right to change this Privacy Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about The Fox Hollow Hotel, Restaurant & Catering website policies, please contact:

Scotto Brothers Corporate Office

40 Crossways Park Drive
Woodbury, NY 11797-2039